1. Baseline and triage
We begin by understanding your incident profile: what breaks, how often, and with what impact. This includes reviewing logs, support tickets, and operational patterns.
2. Structured backlog
We create a prioritised backlog of defects, enhancements, and technical debt items. Each is assessed for risk, effort, and business value.
3. Controlled change
Changes are delivered in small, testable increments with clear rollback strategies. This reduces risk and improves predictability.
4. Documentation and knowledge capture
As we work, we document key behaviours, dependencies, and quirks. This reduces reliance on individuals and supports future rewrites.